Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, replacement, or refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return or refund request, please contact us at contact@romaluxe.com with:

• Your order number
• A description of the issue
• Photos or videos (if the item is damaged, defective, or incorrect)

Please do not send your item back without contacting us first. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide you with the return address (if required) and detailed instructions. In many cases, a return may not be necessary, and we may offer a replacement or refund instead.

For any questions regarding returns or refunds, contact us at contact@romaluxe.com.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, missing parts, or you received the wrong item, contact us within 30 days of delivery.

Please include clear photos or videos so we can evaluate the issue. Once verified, we will provide a replacement, store credit, or full refund at no additional cost.

Lost Packages

If your package is confirmed lost during transit, we will gladly send a replacement or issue a full refund.

If the tracking information shows the package as delivered but you did not receive it, please contact the shipping carrier first. If the issue cannot be resolved, contact us and we will work with you to investigate.

Order Cancellations

Orders may be canceled or modified within 12 hours of being placed.

Once your order has entered processing or has been shipped, we are unable to guarantee cancellation.

Exceptions / Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products
• Perishable goods
• Beauty and personal care products that have been opened or used
• Gift cards
• Final sale or clearance items

If you have any questions regarding your product's eligibility, please contact us before making a return request.

Exchanges

If you would like a different size, color, or product, please contact us first.

If an exchange is approved, we will provide instructions for the quickest solution.

Refunds

Once we receive and review your request, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@romaluxe.com

Non-Refundable Situations

Refunds or replacements cannot be provided for:

• Orders shipped to an incorrect address provided by the customer.
• Packages refused by the customer.
• Orders not collected from the local courier or pickup point.
• Delays caused by customs, severe weather, natural disasters, or other events beyond our control.
• Normal wear and tear or minor cosmetic variations that do not affect product functionality.