Terms of service
Welcome to ROMA LUXE.
These Terms of Service (“Terms”) govern your access to and use of the ROMA LUXE website, including any content, functionality, products, services, purchases, and other features made available through our website (collectively, the “Services”).
Throughout these Terms, the terms “ROMA LUXE,” “we,” “us,” and “our” refer to ROMA LUXE. The terms “you” and “your” refer to any visitor, customer, or other person accessing or using our Services.
By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and any additional policies referenced within them, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.
If you do not agree with these Terms, please do not use our Services.
1. Eligibility and Use of Our Website
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use the Services.
You agree to use our website only for lawful purposes.
You may not use our website or products for any illegal, fraudulent, abusive, unauthorized, or prohibited activity.
You must not attempt to interfere with the security, functionality, operation, or integrity of our website, servers, systems, or networks.
2. Online Store Terms
Our website allows customers to browse and purchase fashion, clothing, footwear, bags, accessories, and other products offered by ROMA LUXE.
Products purchased from us are intended primarily for personal use unless otherwise agreed in writing.
We reserve the right to refuse service, restrict quantities, cancel orders, or limit sales to any person, geographic region, household, account, or jurisdiction where reasonably necessary.
Any restriction may be applied on a case-by-case basis.
3. Product Information
We make reasonable efforts to display our products as accurately as possible, including product colors, measurements, materials, designs, photographs, descriptions, and other information.
However, colors and appearance may vary depending on your screen, device settings, lighting, manufacturing batch, photography, or other factors.
Because many garments and accessories involve fabrics, patterns, handmade elements, printing, dyeing, stitching, or natural materials, minor variations may occur between individual items.
Such reasonable variations do not necessarily constitute a defect.
Customers are encouraged to review all available product descriptions, measurements, sizing information, and photographs before placing an order.
4. Sizing and Fit
Sizing may vary depending on the product, design, manufacturer, cut, or material.
Where available, customers should review the size guide displayed on the relevant product page before ordering.
Recommendations regarding sizing or fit are provided as general guidance only and cannot guarantee a particular fit because individual body proportions and preferences vary.
5. Prices and Currency
Product prices are displayed on our website in the currency applicable to your selected market or location where available.
We reserve the right to change prices at any time without prior notice.
Price changes will not ordinarily affect orders that have already been accepted and paid for, except where an obvious pricing or technical error has occurred.
Taxes, duties, shipping costs, and other applicable charges may be calculated or displayed separately at checkout.
6. Orders
Submitting an order does not necessarily mean that the order has been accepted.
After you place an order, we may send an order confirmation acknowledging that we have received your order.
We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized payment
- Incorrect pricing or product information
- Inventory or availability issues
- Duplicate or unusually large orders
- Payment authorization problems
- Shipping restrictions
- Technical or system errors
- Violations of these Terms
If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
Changes and cancellations are subject to our Refund & Return Policy and cannot always be guaranteed once an order has entered processing, fulfillment, or shipment.
ROMA LUXE is not responsible for changes that cannot be completed because an order has already been processed or shipped.
8. Payment
You agree to provide current, complete, and accurate billing and payment information for all purchases.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed through Shopify and/or third-party payment providers.
We do not guarantee that every payment method will be available in every country, currency, device, or transaction.
An order may be delayed or canceled if payment cannot be authorized or verified.
9. Shipping and Delivery
Shipping availability, estimated processing times, delivery times, shipping costs, tracking information, international delivery terms, and related conditions are governed by our Shipping Policy.
Delivery dates displayed on our website or provided by shipping carriers are estimates unless explicitly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays, incorrect addresses, regional disruptions, or other transportation issues.
Please refer to our Shipping Policy for complete information.
10. Customs, Duties and Import Taxes
International orders may be subject to customs duties, taxes, import charges, brokerage fees, or other governmental charges imposed by the destination country.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
ROMA LUXE does not control the amount charged by foreign customs authorities.
Customers are responsible for complying with applicable import requirements in their destination country.
11. Returns, Exchanges and Refunds
Returns, exchanges, replacements, cancellations, damaged-item claims, lost-package claims, and refunds are governed by our Refund & Return Policy.
Please review that policy before purchasing.
Items must satisfy the eligibility requirements described in the applicable Refund & Return Policy before a return or refund can be approved.
Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be waived in your jurisdiction.
12. Promotions and Discount Codes
From time to time, ROMA LUXE may offer:
- Discount codes
- Sales
- Promotional pricing
- Free shipping offers
- Gifts with purchase
- Limited-time offers
- Other promotions
Unless otherwise stated, promotional offers cannot be combined.
Promotions may have eligibility requirements, expiration dates, geographic restrictions, minimum purchase amounts, product exclusions, or other conditions.
We reserve the right to modify, suspend, cancel, or correct a promotion where there has been an error, misuse, fraud, or other legitimate reason.
13. Gift Cards and Store Credit
Where available, gift cards and store credit may be subject to additional terms displayed when issued or purchased.
Gift cards and store credits are not redeemable for cash except where required by applicable law.
Customers are responsible for protecting gift card codes and account credentials from unauthorized use.
14. Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping charges
- Delivery estimates
- Product specifications
- Sizing
- Images
We reserve the right to correct errors, update information, or cancel affected orders where appropriate.
15. Availability of Products
Some products may be available in limited quantities.
An item appearing on our website does not guarantee that it will remain available.
We may modify, discontinue, replace, or stop offering any product without prior notice.
We are not obligated to restock discontinued or sold-out items.
16. Intellectual Property
The ROMA LUXE website and its contents, including where applicable:
- Brand names
- Logos
- Graphics
- Website design
- Product descriptions
- Photographs
- Videos
- Text
- Artwork
- Layouts
- Icons
- Marketing materials
are owned by, licensed to, or otherwise lawfully used by ROMA LUXE and are protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, republish, sell, distribute, modify, scrape, copy, exploit, or commercially use our content without prior written permission.
17. Customer Reviews, Photos and Other Content
Customers may have the opportunity to submit reviews, comments, photographs, videos, testimonials, feedback, or other content.
You remain responsible for content you submit.
You represent that you have the right to submit that content and that it does not violate another person's intellectual property, privacy, publicity, contractual, or other legal rights.
By voluntarily submitting content to ROMA LUXE or through functionality specifically intended for public reviews or testimonials, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with operating and promoting ROMA LUXE, subject to applicable law.
We may remove content that we reasonably believe is fraudulent, unlawful, abusive, misleading, offensive, infringing, spam, or otherwise inappropriate.
18. Prohibited Conduct
You must not:
- Use our Services for illegal purposes
- Commit or attempt fraud
- Provide false information
- Impersonate another person
- Upload malicious software, viruses, or harmful code
- Attempt unauthorized access to our systems
- Scrape or systematically extract website data without permission
- Circumvent security features
- Interfere with another customer's use of the website
- Violate intellectual property rights
- Use our Services to harass, abuse, threaten, or discriminate against others
- Make fraudulent chargebacks or payment claims
- Use automated systems to manipulate inventory, promotions, reviews, or purchases
We may suspend or terminate access to the Services where we reasonably believe these Terms have been violated.
19. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activities conducted through your account unless caused by circumstances for which you are not legally responsible.
Please contact us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts associated with fraud, abuse, policy violations, or security risks.
20. Third-Party Services
Certain parts of our Services may rely on third parties, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing services
- Review platforms
- Customer-support tools
- Social media platforms
We are not responsible for the independent practices, availability, security, or content of third-party services except to the extent required by applicable law.
Your use of a third-party service may also be governed by that provider's terms and privacy policies.
21. Third-Party Links
Our website may contain links to websites or services operated by third parties.
Providing a link does not necessarily mean that ROMA LUXE endorses, controls, or assumes responsibility for that third party.
We encourage you to review the terms and privacy policies of third-party websites before interacting with them.
22. Privacy
Your submission and use of personal information through our Services is governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information may be collected, used, disclosed, stored, and protected.
23. Website Availability
We work to keep our website accessible and operational, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
- Maintenance
- Software updates
- Technical problems
- Internet outages
- Security incidents
- Third-party service interruptions
- Events outside our reasonable control
We may modify, suspend, or discontinue portions of our Services where reasonably necessary.
24. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every location or time.
This section does not exclude warranties or consumer protections that cannot legally be excluded.
25. Limitation of Liability
To the maximum extent permitted by applicable law, ROMA LUXE and its owners, employees, affiliates, service providers, agents, contractors, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any rights provided by mandatory consumer-protection legislation.
26. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold ROMA LUXE harmless from claims, liabilities, damages, losses, and reasonable expenses arising directly from:
- Your unlawful use of the Services
- Your material violation of these Terms
- Your infringement of another person's rights
- Fraudulent activity attributable to you
This provision does not apply where prohibited by consumer law.
27. Force Majeure
ROMA LUXE will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, labor disputes, government actions, transportation interruptions, customs delays, public-health emergencies, internet failures, carrier disruptions, or other comparable events.
Where appropriate, we will make reasonable efforts to minimize the impact of such events.
28. Consumer Rights
These Terms are not intended to remove or reduce legal rights that consumers cannot waive under applicable law.
If the law in your country, state, or province provides you with greater consumer protection than these Terms, those mandatory protections will continue to apply.
This is particularly important for customers purchasing from jurisdictions with statutory cancellation, warranty, refund, or consumer-protection rights.
29. Governing Law
These Terms and any transactions involving ROMA LUXE will be governed by the laws applicable to the jurisdiction in which ROMA LUXE is legally established, without improperly limiting any mandatory rights available to consumers in their country, state, or province of residence.
Any dispute will be handled by a court or other authority having lawful jurisdiction over the matter.
30. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.
The remaining provisions will continue in full force and effect.
31. No Waiver
If ROMA LUXE does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
32. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.
33. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.
The latest version will be posted on this page with an updated “Last Updated” date.
Your continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
34. Contact Information
Questions regarding these Terms of Service can be directed to:
ROMA LUXE
Email: contact@romaluxe.com
Website: ROMALUXE.COM