Shipping policy
Shipping Policy
At ROMA LUXE, we want your order to arrive safely and with as little hassle as possible. Once your order is placed, our team begins preparing it for shipment and will keep you updated throughout the delivery process.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully completed.
During holidays, promotional events, new collection launches, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping & Delivery
Delivery times vary depending on the destination, shipping carrier, customs processing, and other factors outside our control.
Estimated delivery times are:
United States: approximately 5–12 business days after shipment.
International orders: approximately 7–18 business days after shipment.
These delivery times are estimates and are not guaranteed. Some orders may arrive earlier or experience delays due to carrier disruptions, weather conditions, customs inspections, holidays, or other circumstances beyond our control.
Shipping Cost
We currently offer FREE SHIPPING on orders over $100.
For orders below the free-shipping threshold, any applicable shipping charge will be displayed at checkout before payment is completed.
From time to time, ROMA LUXE may offer promotional free shipping with different requirements.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
You can also use the Track Your Order section on our website to follow the progress of your shipment.
Please allow up to 48 hours after receiving your tracking number for the carrier's tracking system to update.
Multiple Packages
Some orders containing multiple items may be shipped separately depending on product availability and fulfillment location.
If this happens, you may receive more than one tracking number. There will be no additional shipping charge because your order was divided into multiple shipments.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Orders may generally be modified or canceled within 12 hours of being placed, but changes cannot be guaranteed once processing or shipment has begun. This matches the cancellation window currently stated in your Roma Luxe refund policy.
ROMA LUXE cannot guarantee refunds or replacements for packages that are delivered to an incorrect address provided by the customer.
Lost Packages
If tracking confirms that your package has been lost while in transit, please contact us and we will investigate the shipment.
When a package is confirmed lost, we may provide a replacement or refund, depending on the circumstances. This is also consistent with your existing Roma Luxe refund policy.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location and with household members or neighbors.
- Allow up to 24–48 hours, as some carriers may mark packages delivered shortly before final delivery.
- Contact the shipping carrier using your tracking number.
If the package still cannot be located, please contact ROMA LUXE and we will assist you with the next steps.
Delayed Shipments
Occasionally, shipments may be delayed due to circumstances outside the control of ROMA LUXE, including:
- Severe weather
- Customs inspections
- Carrier disruptions
- Public holidays
- Natural disasters
- High seasonal shipping volume
- Incorrect or incomplete delivery information
We appreciate your patience if your shipment is affected by one of these circumstances.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the local customs authority.
ROMA LUXE does not control customs processing times or fees.
Refused or Unclaimed Packages
Refunds or replacements may not be available for orders that are:
- Refused by the recipient
- Not collected from a carrier or pickup location
- Returned because an incorrect address was provided
- Returned after repeated unsuccessful delivery attempts
Please monitor your tracking information after your order has shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery with your order number and clear photographs of the item.
We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy. Your current policy already provides a 30-day window for damaged, defective, missing, or incorrect items.
Contact Us
If you have any questions regarding your shipment or tracking information, please contact us at:
Email: contact@romaluxe.com
Please include your order number when contacting us so we can assist you as quickly as possible.
ROMA LUXE
Timeless style. Effortless confidence.